To request a refund you need to get hold of an RMA (Return Authorization). Requests must be made on the web and submitted with all your purchase facts. If you come back your products without having a RMA variety you will not be refunded. Transport and handling fees are non-refundable. https://allhealthmarket.com/product/therapy1/cupping-therapy/1pc-silicone-massage-vacuum-body-and-facial-cup-anti-cellulite-ancient-chinese-cupping-therapy-15mm50mm-4-color-hot-selling/