Enterprises have invested heavily in omnichannel platforms, conversational AI, and agent assist technologies. Yet despite this progress, most CX conversations still fail to deliver the outcome customers actually seek. Today’s CX environments are optimized to handle conversations, not to own and complete outcomes. Conversations are resolved, tickets are closed, and SLAs are met, whi... https://qksgroup.com/events-webinars/why-cx-conversations-still-dont-deliver-outcomes-and-how-ai-and-agents-change-the-equation